From owner-chemistry -x- at -x- ccl.net Wed Nov 29 14:54:05 1995 Received: from bedrock.ccl.net for owner-chemistry -A_T- ccl.net by www.ccl.net (8.6.10/950822.1) id OAA17605; Wed, 29 Nov 1995 14:43:43 -0500 Received: from osf1.gmu.edu for eslone: at :osf1.gmu.edu by bedrock.ccl.net (8.7.1/950822.1) id OAA23031; Wed, 29 Nov 1995 14:43:40 -0500 (EST) Received: by osf1.gmu.edu; (5.65v3.2/1.1.8.2/07Sep94-1001AM/GMUv3) id AA23355; Wed, 29 Nov 1995 14:43:40 -0500 Date: Wed, 29 Nov 1995 14:43:40 -0500 (EST) From: Eric Slone To: CHEMCONF- at -UMDD.UMD.EDU, chemistry- at -ccl.net, CHEMED-L%UWF.BITNET#* at *#uga.cc.uga.edu Subject: ACD Labs Message-Id: Mime-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII After noting a number of postings and messages regarding this company and their software in these forums, I have decided to post this "warning" regarding this company and their software. We acted as a beta site for the ACD Labs software, and through the representative we dealt with, met all of the requirements they set. We had even demonstrated the software for a number of people for them on one occassion and distributed their literature at a conference. We began having problems reinstalling our copy of the software after replacing a hard disk on one of our computers. Several calls to ACD revealed that this was something of a known issue and that they didn't know why it happened. We were told that a new set of disks would be sent out immediately (by the president of ACD). We never got the disks. After a month of waiting, we called and were told we wouldn't be getting any new disks. In fact, we were told we were such a non-compliant beta site that we wouldn't be getting any support at all. The person we had originally dealt with had left the company, and the new person apparently had a different way of doing things. Requests to speak with someone higher in the company were denied, correspondence went unanswered. Finally we reached someone else in the company who, after some investigation, echoed the earlier response. Our earlier efforts and assistance apparently meant nothing to ACD. I felt it my obligation to members of this list to make this information known. I have never said anything against any software company before, nor have I experienced any problems like this; and I beta test a lot of software. Considerable effort and time was invested with ACD Labs on our part and yet all we got from them was buggy, non-functional software and non-responsiveness. To date this issue has not been resolved. I would only caution you to beware and be careful. Eric ________________________________________________________________________________ J. Eric Slone Internet: eslone -A_T- gmu.edu Compuserve: 73757,2776 "True science teaches, above all, to Fax: (703) 751-6639 doubt, and to be ignorant." Pager: (202) 597-2373 Miguel de Unamuno Voice: (703) 461-7078 ________________________________________________________________________________